Front Desk Supervisor - Plano Custer

Pet Paradise•Plano, TX

2d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Supervisor with leadership and strong customer service experience to join their team. This role involves direct supervision, training, and coaching of Front Desk Associates, assisting the management team with employee performance reviews, and reporting potential hazards. The supervisor will also assist with core Front Desk functions such as processing check-ins/check-outs, answering calls, de-escalating customer service issues, and maintaining lobby cleanliness. Additionally, the position requires assisting team members with completing required LMS courses and training guides. Pet Paradise is a full-service pet care destination offering day camp, grooming, veterinary care, and boarding across more than 60 locations in ten states, focusing on providing a safe and entertaining environment for pets.

Requirements

This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
Strong organizational, cash management, and sales skills
Comfortable leading by example, including ‘hands-on’ task management
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Exceptional communication and interpersonal skills
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and ability to pass criminal background check
High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Nice To Haves

Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
Prior supervisory experience highly preferred

Responsibilities

Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
Responsible for assisting new and existing team members in completing their required LMS courses and training guides
Performing additional duties as required by the management team

Benefits

Opportunity for ADVANCEMENT! You will be eligible to apply for: Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off (both full-time and part-time status)
401(k) Savings Plan with Company Match
Health, Dental and Vision Insurance (full-time status)
Employee Assistance Program (EAP) with added mental health benefit, available to all employees