Front Desk Supervisor - Gainesville

Pet Paradise•Newberry, FL

4d•$16•Onsite

About The Position

Pet Paradise is looking for “pet people” with leadership and strong customer service experience to fill our open Front Desk Supervisor position. Starting Rate: $16.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date) PERKS AND BENEFITS: Opportunity for ADVANCEMENT! You will be eligible to apply for: Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast! Grooming Academy to become a Groomer! STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager Canine Training Program! Learn to become a dog trainer! (We are currently expanding this service across many of our locations) Complimentary Pet Day Camp – Bring your dog with you to work! 30 Days of Complimentary Pet Boarding (non-holidays) On-demand pay with DailyPay Discounted Veterinary Care and Grooming Services (per location) Dog/Cat Adoption Assistance Fitness Reimbursement Paid Time Off (both full-time and part-time status) 401(k) Savings Plan with Company Match Health, Dental and Vision Insurance (full-time status) Employee Assistance Program (EAP) with added mental health benefit, available to all employees WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs. As a team member, you are eligible to apply for our Grooming Academy to become a groomer, or canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do, and we care about giving you the tools to grow and succeed.

Requirements

This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
Prior supervisory experience highly preferred
Strong organizational, cash management, and sales skills
Comfortable leading by example, including ‘hands-on’ task management
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Exceptional communication and interpersonal skills
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and ability to pass criminal background check
High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Nice To Haves

Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
Prior supervisory experience highly preferred

Responsibilities

Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
Responsible for assisting new and existing team members in completing their required LMS courses and training guides
Performing additional duties as required by the management team

Benefits

Opportunity for ADVANCEMENT!
Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast!
Grooming Academy to become a Groomer!
STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
Canine Training Program! Learn to become a dog trainer!
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off (both full-time and part-time status)
401(k) Savings Plan with Company Match
Health, Dental and Vision Insurance (full-time status)
Employee Assistance Program (EAP) with added mental health benefit, available to all employees