Front Desk Supervisor - Aloft Dallas Downtown

Coury Hospitality • Dallas, TX

59d

About The Position

We are seeking a dedicated and customer-focused Front Desk Supervisor to join our team at Aloft Dallas Downtown. In this role, you will lead and supervise the front desk team to ensure exceptional guest experiences.

Requirements

• Minimum 2 years of experience in a front desk or guest services role
• Strong customer service skills and ability to handle guest inquiries and complaints
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong organizational skills and attention to detail
• Familiarity with hotel property management systems and reservation software
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Oversee front desk operations, including check-ins, check-outs, and guest inquiries
• Train and coach front desk agents on guest services and hotel policies
• Resolve guest complaints and ensure satisfactory resolution
• Manage front desk staff scheduling and performance
• Maintain accurate records of guest transactions and hotel occupancy
• Collaborate with other departments to ensure guest needs are met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees