Front Desk Supervisor - Overnight
About The Position
Directly supervises team members in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. As the Front Desk Supervisor, you will provide: Greets, registers, and assigns rooms to guests Transmits and receives telephone messages Answers inquiries pertaining to hotel services; registration of guests Keeps records of room availability and guest's accounts Computes bill, collects payment, and makes change for guests Makes and confirms reservations Prepares daily reports (credit limit, cash) Reviews daily arrivals and departures Coordinates with housekeeping when VIP Guests arrive Training all new Front Desk personnel To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Requirements
- Must be able to lift up to 15lbs
- Must be able to stand for long periods of time
- Excellent customer service skills
- 1+ Year in a supervisory role in a hospitality setting
Responsibilities
- Greets, registers, and assigns rooms to guests
- Transmits and receives telephone messages
- Answers inquiries pertaining to hotel services; registration of guests
- Keeps records of room availability and guest's accounts
- Computes bill, collects payment, and makes change for guests
- Makes and confirms reservations
- Prepares daily reports (credit limit, cash)
- Reviews daily arrivals and departures
- Coordinates with housekeeping when VIP Guests arrive
- Training all new Front Desk personnel
- Interviewing, hiring, and training employees
- Planning, assigning, and directing work
- Appraising performance
- Rewarding and disciplining employees
- Addressing complaints and resolving problems
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
