Front Desk Supervisor| Full Time

Corporate Office•Amelia Island, FL

2d•Onsite

About The Position

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Requirements

Attain a high propensity for customer service.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
May require working overnight shift.
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office

Responsibilities

To be thoroughly acquainted with all check-in policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
Understand and be able to perform rooms control duties.
Broad knowledge of Epitome, Synergy and Vingcard systems.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.