Front Desk Supervisor - Holiday Inn Nashville Vanderbilt
About The Position
The InterContinental Hotel Group owns, operates and franchises more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love. Your day to day: Front Desk Supervisor manages all aspects of the day-to-day operation, duties may include scheduling employees, monitoring performances, and recommending or initiating corrective actions and coaching. Ensure all staff are properly trained and have the tools and resources to complete the job effectively. Ensure guests receive prompt, professional attention and are greeted properly upon arrival. Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals. Ensure procedures are followed for security of monies, credit, and financial transactions, and guest security. Interact with outside vendors and all internal departments. Manage labor costs and expenses within department. Assist with back up for PBX/shuttle and concierge positions when necessary.
Requirements
- Positive attitude
- Flexible scheduling
- To promote teamwork within all departments
Responsibilities
- Manage all aspects of the day-to-day operation
- Scheduling employees
- Monitoring performances
- Recommending or initiating corrective actions and coaching
- Ensure all staff are properly trained and have the tools and resources to complete the job effectively
- Ensure guests receive prompt, professional attention and are greeted properly upon arrival
- Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals
- Ensure procedures are followed for security of monies, credit, and financial transactions, and guest security
- Interact with outside vendors and all internal departments
- Manage labor costs and expenses within department
- Assist with back up for PBX/shuttle and concierge positions when necessary
Benefits
- Weekly Pay
- Transportation allowance
- Discounted meals
- Discounted travel
- Great working environment
- Benefits begin after 45 days
- Wellness incentives from medical insurance
- PTO and holiday pay after first day of employment
- Growth opportunities & internal promotions
- Happy hearts and great starts
- Uniforms provided
- Working with great people
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
