Front Desk Supervisor | Hamilton Courtyard

SHANER•Hamilton, OH

2h•Onsite

About The Position

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! Shaner Hotels has an amazing opportunity at the Courtyard Hamilton, located in trendy Hamilton, OH. Located in downtown Hamilton and just minutes from Cincinnati, this Hamilton Courtyard provides exceptional guest service, first rate amenities, and access to a variety of family-friendly destinations. If you are serious about providing first rate guest service, and take pride in your work, we would like to speak with you!

Requirements

Minimum one year experience in a similar position.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

Prior supervisory experience a plus.
Bilingual English/Spanish a plus.

Responsibilities

Supervising all aspects of the Front Desk functions, in accordance with hotel standards.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments.
Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.