Front Desk Supervisor- Drift Santa Barbara

TMC Hospitality-posted 4 days ago
Full-time
Santa Barbara, CA
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Our Front Desk Supervisor must live hospitality, be someone who thrives in organized chaos, reads guest energy instantly, and leads a team with confidence and warmth. If you love being the glue between departments, the calm in the storm, and can be the PMS Yoda …. Read on!

  • Be the point person for the front desk team across all shifts.
  • Elevate the guest experience — handle escalations with grace, speed, and creative problem-solving.
  • Review arrivals, notes, and Action Reports with laser-level attention.
  • Coach, train, and onboard new team members into our Drift service culture.
  • Sync with Housekeeping & Maintenance to keep rooms, vibes, and operations seamless.
  • Optimize occupancy with smart upgrades and strategic room assignments.
  • Keep inventory tight (pantry items, guest amenities, special requests).
  • Protect the brand — ensure every note, message, and interaction feels authentically Drift
  • A boutique-hotel person at heart; warm, unpretentious, and quick on your feet.
  • Experienced: you’ve worked the desk, handled the chaos, solved the puzzles.
  • A natural coach who lifts the team and sets the tone.
  • Obsessed with accuracy, organization, and beautiful operations.
  • Someone who communicates clearly (and writes a killer guest note).
  • Able to keep your cool and your smile — even when the hotel is buzzing
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