Dental Front Desk Supervisor - DN014

Native American Rehabilitation Assoc. of the NW•Portland, OR

2d•$27 - $30•Onsite

About The Position

The Front Desk Supervisor is responsible for the daily operations and workflow in the front office area in accordance with NARA’s health and wellness objectives for patients and families. To ensure that the provision of dental health services takes place in a professional, non-biased environment and is accomplished efficiently and respectfully.

Requirements

Either a high school diploma or General Education Development (GED) certificate required.
Minimum 3 years of experience in dental administration or healthcare settings required.
Proficiency with Dentrix or other Electronic Health Record (EHR) systems.
Strong understanding of HIPAA regulations and patient confidentiality.
Familiarity with Oregon Health Plan programs and Coordinated Care Organizations (CCOs).
Exceptional knowledge of word processing, computer skills and data entry
Exceptional verbal and written communication skills; organizational skills; high accuracy and ability to prioritize effectively.
Ability to complete tasks and deadlines in a timely manner
Ability to approach and interact with others in a warm, friendly, and supportive manner, creating a climate of trust, consideration, and mutual respect.
Must pass a pre-employment or for cause drug tests.
Must pass criminal background and DMV checks.

Nice To Haves

Completion of a certified Dental Assistant program from an accredited trade or training school preferred.
Dental Assistant certification and radiology proficiency certification preferred.
Progressive experience in dental office roles, including working with multiple dentists or providers in a clinical setting preferred.
Experience in public health or serving underserved populations preferred.
Experience working within the Native American/Alaska Native community is considered a plus.

Responsibilities

Train receptionists and other back-office staff on front office duties
Maintain the Dental Front Desk manual which includes front desk workflows on common questions, scheduling, referrals, insurance verifications, etc.
Triages emergency phone calls in a timely and appropriate manner
Check patient voicemails and return calls promptly
Oversee and coordinate walk-in patient appointments, communicate any scheduling or triage issues to dental providers, and ensure smooth patient flow in the waiting area.
Handles patient complaints and refers them to the appropriate level of management if necessary.
Schedules for maintenance of front office equipment
Monitors administrative office supplies and requests as necessary.
Maintain petty cash if necessary and monthly reports to Fiscal on balance.
Complete required prior authorizations as required by OHP plans and private insurances.
Provide support to dental clinic for reporting on Care-Oregon grant, IHS grant and other grants that NARA dental may receive.
Check Residential charts weekly to make sure all documents are included.

Benefits

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!
Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.
Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
14 Paid Holidays (Listed Above)
13 Paid Days of Sick Time
13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
$50,000 Life Insurance & AD&D
Short Term and Long-Term Disability
Flexible Spending Account
Health Spending Account
401(k) with 4% Match
Employee Assistance Program
Inclement Weather Days (Snow Days)
Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC