Bode Front Desk Supervisor
About The Position
Bode Front Desk Supervisor What You’ll Do Lead daily Front Desk operations and set the tone for a welcoming, energetic guest experience Be a visible, supportive presence — jumping in, coaching in real time, and leading by example Motivate and develop the Front Desk team to deliver thoughtful, concierge-style service Support arrivals, departures, reservations, and guest communication with accuracy and care Act as a Nashville host — encouraging local knowledge and storytelling at the desk Handle guest concerns with empathy, creativity, and ownership Ensure service recovery actions are completed and documented in a timely manner Collaborate closely with housekeeping, maintenance, and leadership to keep operations running smoothly Assist with training, scheduling support, and performance coaching for Front Desk Agents Maintain lobby presence and ensure shared spaces feel social, welcoming, and on-brand Who You Are A natural host who genuinely loves creating great guest experiences A people-first leader who knows how to motivate, coach, and build team energy Creative in your approach to service — you look for ways to surprise and delight Calm, confident, and solutions-oriented in fast-paced environments Passionate about hospitality, connection, and culture Knowledgeable about Nashville (or excited to be) and eager to help guests experience the city like locals Organized, communicative, and comfortable with hotel systems and technology Why Bode A social, design-forward hotel with a strong sense of place A culture that values personality, creativity, and authentic connection A leadership role where your ideas and approach to guest experience matter Opportunities to grow within hotel operations and leadership If you’re excited about leading with personality, inspiring a team, and creating guest experiences that feel human and memorable — we’d love to meet you.
Requirements
- A natural host who genuinely loves creating great guest experiences
- A people-first leader who knows how to motivate, coach, and build team energy
- Creative in your approach to service — you look for ways to surprise and delight
- Calm, confident, and solutions-oriented in fast-paced environments
- Passionate about hospitality, connection, and culture
- Knowledgeable about Nashville (or excited to be) and eager to help guests experience the city like locals
- Organized, communicative, and comfortable with hotel systems and technology
Responsibilities
- Lead daily Front Desk operations and set the tone for a welcoming, energetic guest experience
- Be a visible, supportive presence — jumping in, coaching in real time, and leading by example
- Motivate and develop the Front Desk team to deliver thoughtful, concierge-style service
- Support arrivals, departures, reservations, and guest communication with accuracy and care
- Act as a Nashville host — encouraging local knowledge and storytelling at the desk
- Handle guest concerns with empathy, creativity, and ownership
- Ensure service recovery actions are completed and documented in a timely manner
- Collaborate closely with housekeeping, maintenance, and leadership to keep operations running smoothly
- Assist with training, scheduling support, and performance coaching for Front Desk Agents
- Maintain lobby presence and ensure shared spaces feel social, welcoming, and on-brand
Benefits
- Opportunities to grow within hotel operations and leadership
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
