Front Desk Supervisor - Hampton Inn Charleston/West Ashley

Hilton•Charleston, SC

3d•Onsite

About The Position

A Front Desk Supervisor with Hampton Inn and Suites is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. With nearly 1,900 hotels globally, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed Internet access, free hot breakfast and more. Plus, Hampton guarantees 100% satisfaction with every stay û if you're not satisfied, we don't expect you to pay. We provide our guests with all the things they need at a great price, delivering the experience on which our guests depend. Our approachable, authentic and helpful teams genuinely connect with guests. Hampton exists to anticipate a traveler's needs, creating the edge to advance their journey. Hampton is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you appreciate friendly service and are committed to Guest satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton.

Requirements

H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability

Responsibilities

Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre-shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly

Benefits

competitive starting salary
vacation or Paid Time Off (PTO) benefit
Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners
enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility
401K Savings Plan
Employee Assistance
Educational Assistance Programs

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