Front Desk Supervisor, Kindred

Vail Resorts • Keystone, FL

8d • $23 - $27

About The Position

We’re looking for a kindred spirit to join the team at Kindred Resort, a new elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits. The Front Desk Supervisor is a key leader in delivering exceptional guest service and overseeing daily front desk operations. This role ensures that every guest interaction reflects Kindred’s luxury standards and values of kindness, professionalism, and connection. The Supervisor provides mentorship to team members, resolves guest concerns with care, and collaborates across departments to ensure seamless operations

Requirements

• High School education or equivalent
• Extensive phone and computer skills with data entry experience
• Basic reading, spelling, and math skills
• Ability to converse clearly and comfortably with many different types of people in English
• Ability to work with guests using good social manners, diplomacy, and tact
• Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR
• Ability to work well under pressure
• Previous hotel/hospitality experience required

Responsibilities

• Greet and check in guests and condo owners with warmth, professionalism, and efficiency
• Process check-outs, ensuring accurate billing and payment collection
• Answer front desk and call center phones promptly and courteously
• Provide guests with detailed information about Kindred Resort, Keystone, and surrounding areas
• Assist condo owners with reservations and service needs
• Resolve guest concerns and billing discrepancies with empathy and attention to detail
• Supervise daily front desk operations, ensuring adherence to luxury service standards
• Train and mentor new and existing front desk agents on procedures and guest service excellence
• Monitor and manage the property management system to ensure accurate guest records and service tracking
• Coordinate with Housekeeping, Maintenance, and other departments regarding room status, guest requests, and early arrivals or departures
• Act as Manager on Duty when needed, supporting escalated guest issues and operational decisions
• Conduct site tours of guest rooms and resort facilities as requested
• Support the execution of the upgrade program and train staff on upselling opportunities
• Maintain a professional appearance and demeanor at all times
• Drive the guest courtesy vehicle as needed
• Assist with ancillary operations such as stocking the gift shop or supporting lodging operation.
• Handle confidential guest information with integrity and discretion
• Attend training and development sessions as required
• Collaborate with departments including Owner Relations, HOA Management, IT, Sales, and more to ensure seamless guest experiences
• Perform other duties and special projects as assigned

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED