Front Desk Supervisor- HVRW

VALENCIA GROUP•San Antonio, TX

4d•$19•Onsite

About The Position

Managing/Supervising front office and guest services team members to ensure Valencia Hotel Group’s standards are upheld. Ensuring guest satisfaction is met, delivering the best guest experience. Play an active role in the training function in front office and guest services team to create a safe and efficient work environment. Shift Requirements: Open availability for morning or evening shifts on weekdays/weekends/occasional overnights if needed.

Requirements

High School Diploma
Hotel Operations or Customer Service experience preferred
Communicates effectively with others (in person, on the telephone, electronically)
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
TABC CERTIFICATION
FOOD HANDLERS
VALID DRIVERS LISCENSE

Responsibilities

Contribute positively to the team within the department
Prepare for any and all guest requests
Relentlessly train and motivate guest service team members
Convey information and ideas clearly
Assist team members with daily/weekly/monthly assigned duties
Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
Maintain composure and objectivity under pressure
Listen, understand, and clarify the concerns and issues raised by guests effectively
Work with and understand financial information, data, and basic arithmetic functions
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the front office needs
Complete other duties as assigned by Front Office Manager
Responsible for assisting in supervision and performance of all Front office related operations and team members
Work with Front Office Manager and General Manager to monitor Front Office quality and costs
Create and modify department training topics for front office agents
Check guests in and out in a friendly manner
Become proficient in Hotel Operating System, Key system, and phone system
Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
Maintains a friendly, cheerful and courteous demeanor at all times.
Showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
Attend required meetings