Front Desk Supervisor l Hotel Burg | Leesburg, VA

PM Hotel Group•Leesburg, VA

42d

About The Position

Here are some of the tasks you'll be responsible for daily: Overseeing front desk staff, scheduling shifts, training, and motivating them to provide excellent customer service. Handling guest inquiries, assisting with reservations, and resolving guest issues in a timely and efficient manner. Ensuring a smooth and efficient check-in/check-out process for guests, managing room assignments, and handling payments. Maximizing revenue through proper selling strategies, managing room availability, and ensuring accurate billing. Ensuring compliance with hotel policies, procedures, and standards. Preparing and analyzing reports on occupancy, revenue, and guest feedback. Communicating with guests, staff, and management to ensure clear and effective communication.

Requirements

Working knowledge of hotel management systems
Previous experience in a customer service role
Excellent interpersonal and communication skills
Proven leadership and organizational skills
Able to multitask and prioritize tasks
High school diploma or equivalent
Flexible schedule with the ability to work nights, weekends, and holidays

Responsibilities

Overseeing front desk staff, scheduling shifts, training, and motivating them to provide excellent customer service.
Handling guest inquiries, assisting with reservations, and resolving guest issues in a timely and efficient manner.
Ensuring a smooth and efficient check-in/check-out process for guests, managing room assignments, and handling payments.
Maximizing revenue through proper selling strategies, managing room availability, and ensuring accurate billing.
Ensuring compliance with hotel policies, procedures, and standards.
Preparing and analyzing reports on occupancy, revenue, and guest feedback.
Communicating with guests, staff, and management to ensure clear and effective communication.