Front Desk Supervisor - Franchise

Hilton Technologies • San Antonio, TX

11d

About The Position

We are seeking a dynamic and experienced Front Desk Supervisor to oversee guest services and front desk operations at our hospitality establishment. The ideal candidate will possess strong leadership skills, a passion for hospitality management, and exceptional customer service abilities. This role is vital in ensuring a seamless guest experience, maintaining efficient front desk procedures, and leading a team dedicated to guest satisfaction. Bilingual proficiency and hotel management experience are highly desirable to support our diverse clientele and operational excellence.

Requirements

• Proven experience in hospitality management or hotel front desk operations, preferably in resort or hotel settings
• Strong knowledge of hotel management systems and multi-line phone systems
• Excellent customer service skills with a focus on guest satisfaction
• Leadership skills with the ability to supervise and motivate a team
• Knowledge of night audit procedures and guest relations best practices
• Exceptional communication skills, including phone etiquette and professional demeanor
• Ability to handle multiple tasks efficiently in a fast-paced environment

Nice To Haves

• Bilingual or multilingual abilities are highly preferred to serve diverse guests effectively
• Previous experience working in hospitality or resort environments is advantageous

Responsibilities

• Supervise daily front desk activities, including check-in/check-out procedures and guest inquiries
• Lead and motivate front desk staff to deliver outstanding guest services and maintain high standards of hospitality
• Manage multi-line phone systems, handle reservations, cancellations, and guest requests with professionalism and courtesy
• Oversee night audit operations, ensuring accurate financial reporting and reconciliation
• Provide exceptional guest relations by addressing concerns promptly and effectively
• Ensure adherence to hotel policies, procedures, and safety protocols
• Assist in training new team members on front desk operations, phone etiquette, and customer service standards
• Collaborate with housekeeping, maintenance, and management teams to ensure smooth hotel operations
• Maintain a welcoming environment that promotes guest loyalty and positive reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed