Front Desk Supervisor - Big Bend National Park

Aramark

2d•Onsite

About The Position

Chisos Mountains Lodge is in the Chisos Basin at 5,400 feet elevation, inside Big Bend National Park. The lodge offers a variety of rooms and cottages, plus a gift shop and dining room. Several stores are also located throughout the park at Rio Grande Village, Castolon, and the Service Station at Panther Junction. Big Bend National Park encompasses over 800,000 acres and contains three natural divisions: the Rio Grande with its meandering 118 miles of lush, green floodplain, the sprawling Chihuahuan Desert, and the majestic Chisos Mountain Range. Under the direction of the Guest Service Manager, the Front Desk Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
A strong knowledge of personal computers is essential.
Experience in all facets of providing guest services.
Must be able to lead, motivate, and communicate effectively with others.
Strong organizational abilities.
Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.
Must be able to read, write, and clearly speak English

Responsibilities

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
Coordinates registration functions and transportation for all guests.
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
Check in and check out functions
Ensures proper execution of Lobby Ambassador Program.
Guest orientation of the local area and the conference center facilities
Proper telephone service technique and PBX operation
Handling of guest mail, messages and special deliveries
Coordinating reservations for guest transportation
Full understanding and utilization of the property management system
Familiarization with night audit function
Assisting all guests in any way possible including following up on guest concerns in a timely manner.
Maintaining a limited supply of sundries and restocks as necessary.
Issuing and monitoring safe deposit boxes
Opening and closing of support staff cashier banks.
Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
Communicate closely with all departments to ensure a seamless guest experience.
Establish, implement, and follow all emergency procedures.
Perform any or all other duties as assigned by Guest Services Manager