Front Desk Supervisor ("Supervisor/a de Recepcion")

Azul Hospitality • Santa Barbara, CA

96d • $19 - $23

About The Position

Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.

Requirements

• High school or equivalent education required; Bachelor's Degree preferred.
• Prior Front Desk experience required.
• One to three years experience in a supervisory role preferred.
• Good communication skills, verbal, written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs.
• Excellent leadership capability and customer relations skills.
• Detail oriented with outstanding organizational and communication skills.
• Basic computer skills and computational ability.
• Ability to effectively deal with internal and external customers.

Nice To Haves

• Knowledgeable of loyalty programs, brand standards and hospitality industry systems.

Responsibilities

• Ensure efficient guest registration, check out and telephone service.
• Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure.
• Maximizes hotel revenues through up-sell program and occupancy strategies.
• Ensure guest complaints and requests are handled in a courteous and professional manner.
• Monitor and respond to Guest Satisfaction Surveys and guest comments.
• Direct and train Front Office staff.
• Assist in new-hire and ongoing training.
• Participate in the hiring process of new staff members.
• Review current days expected arrivals and check all VIP and special request reservations.
• Relay all pertinent information to front desk agents and other departments.
• Ensure proper staffing levels based on hotel demand.
• Be familiar with all company policies and benefits.
• Perform other duties as assigned by manager or supervisor.

Benefits

• Full-Time/Part-Time position
• Hourly salary range of $19.00 - $23.00

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees