Front Desk Supervisor - Overnight shift

Westgate Resorts • Orlando, FL

95d • $18

About The Position

Are you a natural leader with a passion for delivering exceptional guest experiences? We're seeking a talented individual to join us as a key player in our Front Office team. If you thrive in a dynamic environment, excel in guest service, and embrace core values of integrity and passion, this role is for you! As the Front Desk Supervisor, you will step in as Manager on Duty during the absence of the Director and Front Office Manager by supervising the Front Desk, Night Auditors, and Guest Service Agents by setting a positive example and maintaining a high level of service quality. You will accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor. Greet each guest with a genuine and warm welcome, setting the tone for their stay. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience. Coordinate with housekeeping for VIP guests' arrivals enhances their experience. You play a pivotal role in training new Front Desk personnel to uphold service standards.

Requirements

• 1 year supervisory experience in a hospitality setting.
• Ability to multi-task and switch between functions of the front desk.
• Must be able to stand for an extended period of time.
• Make decisions based on judgment and company policy.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Supervise the Front Desk, Night Auditors, and Guest Service Agents.
• Step in as Manager on Duty during the absence of the Director and Front Office Manager.
• Accurately compute bills and collect payments.
• Greet each guest with a genuine and warm welcome.
• Follow all company policies and procedures.
• Maintain confidentiality of proprietary information.
• Find solutions to guests' concerns and challenges.
• Coordinate with housekeeping for VIP guests' arrivals.
• Train new Front Desk personnel.

Benefits

• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Daily Pay benefit.
• Family benefits including pregnancy, parental leave and adoption assistance.
• Wellness Programs.
• Flexible Spending Accounts.
• Tuition Assistance.
• Military Leave.
• Employee Assistance Program (EAP).
• Life, Disability, Accident, Critical Illness & Hospital Insurance.
• Pet Insurance.
• Exclusive discounts for Team Members.
• Advancement & development opportunities.
• Community Involvement Programs.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees