Front Desk Supervisor in Training

Skytop Lodge Corporation•Skytop, PA

54d•$18 - $20

About The Position

Actively learning the skills and responsibilities needed to become a full-fledged Front Desk Supervisor, primarily focusing on guest check-in/check-out procedures, handling inquiries, managing reservations, cash transactions, and providing excellent customer service while being supervised and mentored by experienced staff, with the goal of eventually leading and overseeing the front desk team independently.

Requirements

Excellent telephone, verbal and interpersonal and communication skills.
Positive attitude and ability to work in a team.
Working knowledge of hotel management systems.
Attention to detail and ability to multitask and prioritize tasks.
Computer proficiency.
High school diploma or equivalent
Good math skills and the ability to read, write and speak English well.
Must be service oriented and able to project a friendly, hospitable feeling to the guests.
Must be cooperative, calm, patient and enjoy working with all types of people.
Previous experience in a customer service role

Nice To Haves

Prior front desk experience and general office work is desirable

Responsibilities

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Guiding front desk staff through their daily duties, ensuring all tasks on the check list have been completed properly to ensure a quality operation.
Ensuring front desk staff are trained in all front desk operations.
Identifying employee development needs and recognizing gaps in knowledge, skills, or performance and reporting it to upper management.
Maintaining a friendly, cheerful and courteous demeanor at all times.
Maintains a positive work environment.
Completes established check-in procedures for arriving guests and facilitates guest departures in order to close the guest account and make the room available for the next guest.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank.
Resolving guests' issues, complaints in a quick, efficient manner to maintain a high level of guest satisfaction and quality service.
Adhering to company core values and mission statement when interacting with guests.
Review arrival reports 7 days out. Check all room blocks and billing. Highlight any and all billing information that will help during check-in process.
After gaining proficiency in property management system and learns how to handle
Performs other duties as assigned, requested or deemed necessary by Front Desk Manager & Director of Rooms.
Learning advanced front office operations
Gaining extensive property knowledge
Customer service training
Team support
Shadowing supervisors to observe guest interactions and learn proper communication protocols
Money, keys, and safety.
Standing 8 hours per day.