InterContinental Hotels Group-posted about 1 year ago
$38,854 - $38,854/Yr
Full-time • Entry Level
Savannah, GA
10,001+ employees
Accommodation

The Front Desk Supervisor at IHG Army Hotels is responsible for delivering exceptional first impressions and managing the front desk operations. This role involves supervising staff, ensuring guest satisfaction, and handling various administrative tasks related to hotel management. The position requires a strong focus on training, guest engagement, and operational excellence within a military installation environment.

  • Assist in supervising the front desk function and ensure staff is properly trained.
  • Engage with guests to build personal relationships and remedy any complaints.
  • Conduct regular front office inspections to ensure a positive first impression.
  • Accurately process all cash and credit card transactions according to established procedures.
  • Check in/check-out guests, answer phones, take reservations, and assist staff with job functions.
  • Promote hotel services and provide guests with information about local attractions.
  • Complete opening and closing shift duties and communicate outstanding guest requests to management.
  • Respond appropriately to guest complaints and make service recovery gestures as needed.
  • Promote teamwork and quality service through daily communication with other departments.
  • High School diploma or equivalent.
  • Three years of hotel front office/guest relations experience, including some supervisory training/experience.
  • Experience with Opera property management system is required.
  • Fluent in English; other languages preferred.
  • Comfortable with Microsoft Office Suite programs, such as Excel and Acrobat Adobe Pro.
  • Some accounting experience preferred.
  • Some college education preferred.
  • Experience in a military installation environment.
  • Competitive financial and benefits package including healthcare support, dental, vision, disability, and life insurance.
  • Matching 401k plan.
  • Hotel discounts worldwide.
  • Access to a variety of discount programs.
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