Front Desk Supervisor Hotel Saint Louis

Hotel Saint Louis St Louis Mo Innkeeper Hospitality Services LLC • Saint Louis, MO

408d

About The Position

The Front Desk Supervisor at Hotel Saint Louis is responsible for overseeing all front office activities, ensuring high levels of guest and associate satisfaction while maximizing efficiency and profitability. This role requires strong customer service skills and prior experience with Marriott operations.

Requirements

• Strong customer service skills.
• Experience in a supervisory role within a hotel front office environment.
• Prior experience with Marriott operations.

Responsibilities

• Directs all operations of the front office.
• Trains, schedules, and manages all front office employees.
• Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
• Cooperates with other department heads to ensure coordination of activities.
• Answers inquiries pertaining to hotel policies and services.
• Maintains a high average daily rate (ADR).
• Ensures guest satisfaction by responding to and resolving guest complaints.
• Participates in weekly meetings and offers ideas to enhance sales efforts.
• Assists in the completion of all required paperwork, ensuring that the reports are completed accurately and in a timely manner.
• Interfaces with all departments to troubleshoot any problems.
• Monitors direct competition.
• Fills in at various front office positions when staffing needs dictate.
• Maintains regular contact with the Housekeeping Department to ensure proper room status.
• Ensures that staff is in adherence to uniform/grooming standards at all times.
• Must be able to work varying shifts, including weekends and holidays.

Benefits

• Competitive salary based on skills and qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed