Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead

Hilton • Atlanta, GA

412d • $38,480 - $38,480

About The Position

The Front Desk Supervisor at Embassy Suites by Hilton Atlanta Buckhead is responsible for overseeing the Front Office operations, ensuring exceptional guest service and financial profitability. This role involves supervising team members, managing daily tasks, and responding to guest inquiries and complaints in a timely manner. The ideal candidate will have a strong background in hotel reception and supervisory experience, along with the ability to work a flexible schedule.

Requirements

• 2+ years of Hotel Reception experience and/or Front Office Supervisor experience.
• Experience with OnQ and Microsoft Suite.
• Ability to work a flexible schedule.

Responsibilities

• Assign work and supervise team member performance in all Front Desk procedures.
• Respond to guest inquiries and resolve issues and complaints in a timely manner.
• Support and assist team members in handling guest inquiries and requests.
• Schedule and assign daily work, lead pre-shift meetings, and train team members.
• Monitor lobby traffic and adjust staffing accordingly.

Benefits

• Access to pay through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at a 15% discount
• Debt-free education access for various educational credentials
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees