Front Desk Supervisor 24 per hour - Fremont Marriott

Remington Hotels • Fremont, CA

116d

About The Position

In this role, you will ensure proper staffing levels of front office associates, which includes interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. You will have a complete understanding of the Front Office staff's roles and duties and be able to perform these duties at any given time. Additionally, you will accurately manage and operate the MICROS system at the front office, handling all daily transactions, including those that are not performed often. You will also check AM and PM discrepancy reports accurately and communicate with the Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance needs. Your role will involve efficiently processing guest requests to the appropriate departments and greeting guests cordially, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with their needs.

Requirements

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• Willingness to work varying schedules including nights, weekends, and holidays.

Nice To Haves

• Enjoys working as part of a team that provides great experiences for guests.

Responsibilities

• Ensure proper staffing levels of front office associates.
• Interview, hire, supervise, train, and schedule front desk agents and other front office staff.
• Manage and operate the MICROS system at the front office.
• Check AM and PM discrepancy reports accurately.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms and requests.
• Process guest requests to the appropriate departments efficiently.
• Greet and communicate cordially with guests, checking them in and out of the hotel.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services