Front Desk Staff - Middletown

Head Over Heels•Middletown, NJ

2d•$18 - $20•Onsite

About The Position

We are currently seeking Part-time and or Full-time enthusiastic and detail-oriented individuals to join our team as Front Desk Staffs in our Middletown Head Over Heels location. As a vital part of our office staff, you will play a key role in ensuring a positive experience for our customers and assisting in the smooth operation of our facilities. We are looking for qualified individuals (18 yrs +) who are available afternoons and evenings Monday through Friday, as well as Saturday day shifts . These positions are permanent, year-round roles in our growing company. Only applicants meeting the necessary qualifications and availability will be considered. ABOUT US At Head Over Heels, we’re passionate about inspiring a love for Gymnastics, Dance, Ninja and other related activities in kids of all ages. From preschool classes to competitive levels, we offer something for everyone. With multiple locations and over 4,000 students aged 6 months to 18 years, we’re proud to be a premier children's activity facility serving our community. Our mission is simple: to create a positive, supportive, and fun environment where students can thrive. We’re all about high-quality instruction that helps kids build skills, gain confidence, and reach their full potential. At Head Over Heels, we believe in promoting a joyful and welcoming space where young athletes feel encouraged and valued. Beyond developing their talents, we focus on fostering grit, responsibility, and character to help them shine both in and out of our facilities!

Requirements

Positive & enthusiastic personality.
Access to reliable transportation and the ability to commute to one or more of our 4 locations.
Proficient in computer applications such as Microsoft Office, Microsoft Excel, and other similar programs.
Excellent communication, organizational, and multitasking abilities.
Ability to work in a fast-paced environment and remain calm under pressure.
Part-time roles require availability from 4 PM to 9 PM on weekdays and Saturday mornings.
Full-time roles require varied availability 9AM to 9PM on weekdays and Saturday mornings.

Nice To Haves

Previous customer service experience is a plus.
Prior experience with iClassPro is an advantage.

Responsibilities

Provide exceptional customer service to parents, guardians, and visitors.
Answer and manage phone calls, emails, and inquiries promptly and professionally.
Assist in the registration process for classes and programs.
Handle customer concerns and resolve issues in a timely and effective manner.
Maintain organized records of customer information and class schedules.
Collaborate with other staff members to ensure a cohesive and positive customer experience.