Day Crisis Care Center Front Desk Specialist
About The Position
The Crisis Care Center is designed to provide crisis stabilization to individuals experiencing a behavioral health and/or substance use crisis and reduce pressure on law enforcement and local emergency departments. Once the crisis has been resolved and the individual has been stabilized, they will be linked with a community mental health provider for on-going services. This position is responsible for the daily registration of all individuals seeking treatment services and involves various secretarial duties in a crisis setting. Work requires initiative and independent judgment in the handling of delegated administrative duties. Confidentiality and discretion are essential in this position. Supervised by: Crisis Operation Manager
Requirements
- One year of secretarial/office experience
- Knowledge and experience of relevant software applications word processing and spreadsheets using Microsoft Word and Excel
- Excellent verbal and written communication skills to comfortably communicate with consumers, employees, and the public
- Ability to pay attention to detail while preparing reports effectively
- Excellent time management skills while organizing and prioritizing numerous tasks
- Knowledge of modern business practices, procedures, and equipment
- Ability to admit clients and scan documents into the electronic health record
- Ability to retrieve medical records from the electronic health record and send to follow-up providers in accordance with federal laws and regulations regarding release of medical records
- Trained in or willing to be trained in crisis intervention, specifically Therapeutic Options
Nice To Haves
- Preferred knowledge of community providers and services
- Preferred Typing Speed 40 wpm
Responsibilities
- Register and complete intake forms for processing of individuals presenting for assessment and/or admission to the Crisis Care Center including obtaining copies of identification and any necessary paperwork to complete intake process
- Complete point of entry in Avatar to ensure accurate processing of individuals receiving services
- Act as the Crisis Care Center receptionist answering a multi-line phone system
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs
- Provide community resource assistance to the public and other service providers
- Provide historical reference by utilizing filing and retrieval systems
- Make copies of correspondence and other printed material
- Provide secretarial support for the Crisis Care Center staff
- Distribute incoming mail and other material
- Receipt and deposit any monies collected at the Crisis Care Center (including cash and checks)
- Maintain the Crisis Care Centers fax machine, laser printers, photo copier, and other office equipment as needed
- Learn to operate new office technologies as they are developed and implemented
- Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
- Other special projects or duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
