Front Desk Specialist Full Time

ATHENS ORTHOPEDIC CLINIC, PA•Athens, GA

About The Position

The ASC Secretary provides administrative and clerical support for the Ambulatory Surgery Center (ASC) and Pre-Admission Testing (PAT) departments. This role is essential in ensuring efficient patient flow, accurate documentation, clear communication among clinical staff, and the delivery of exceptional customer service to patients, families, and visitors.

Requirements

Ability to communicate effectively in English, both verbally and in writing.
Basic computer proficiency, including use of EMR systems and standard office software.
Knowledgeable in patient and guest relations with a strong customer service focus.
Strong organizational skills and attention to detail.
Ability to work collaboratively in a fast-paced healthcare environment.

Responsibilities

Answers telephone calls promptly and professionally, directing calls and messages appropriately.
Greets and checks in surgical patients and Pre-Admission Testing (PAT) appointment patients in a courteous and efficient manner.
Collects and processes payments for physician services and/or surgical facility fees according to established policies.
Scans patient records and supporting documentation into the Electronic Medical Record (EMR) system accurately and timely.
Inputs clinical data and implant information into the EMR and clinical data management systems.
Provides anesthesia staff with accurate schedules for upcoming surgical days.
Assists PAT nurses with chart preparation, assembly, and other assigned clerical tasks within the scope of the role.
Maintains open and effective communication with ASC and PAT nursing staff to support patient care coordination.
Provides the highest level of customer service to patients, family members, and visitors at all times.
Maintains strict patient confidentiality and complies with HIPAA and all privacy regulations.