Front Desk Specialist - Senior
About The Position
At Saban we believe in the employee experience, and know you are the heart of our business! Work shouldnt consume your life, we believe in Work-Life-Balance and strive for flexibility through various company perks. In addition to Front Desk Specialist (FDS) duties, the Senior Front Desk Specialist will play a key role in onboarding as well as ongoing training of new and existing FDS staff both through demonstration and on-the-floor training. This role compliments the Front Line Supervisor by supporting patient flow through the clinic to ensure compliance with Patient Centered Medical Home (PCMH) standards.
Requirements
- Education equivalent to High School graduation or GED.
- Minimum two years experience as Front Desk Specialist lead or floater with experience training new hires
- Fluency in written and spoken English required; Spanish is a plus
- Maintains active CEE certification
- Frequent travel between sites for coverage and special events
- Maintain high level of accuracy as well as respect and confidentiality in handling all patient information.
- Demonstrated ability to set priorities for tasks, to work effectively in spite of interruptions and under minimal supervision.
- Must possess strong verbal and interpersonal skills and demonstrated ability to listen and communicate with others in a professional and caring manner; excellent customer service
- Demonstrated ability to relate to individuals representing a variety of backgrounds and cultures.
- Covid-19 vaccination required as a condition of employment as required by State law. Medical and religious exemptions may apply.
Nice To Haves
- Spanish is a plus
Responsibilities
- Serve as FDS and cover all sites as needed to meet business necessity or fill in for staff shortages and/or other unforeseen circumstances.
- Act as a liaison and patient advocate when necessary; collaborate with various departments, including PES, Medical and Pharmacy, to maintain smooth patient flow.
- Works closely with supervisor to address and resolve patient grievances.
- Support supervisor by collecting and reconciling patient co-payments made by cash or check.
- Monitor FDS workloads and patient flow and redistribute work assignments as needed.
- Various administrative duties including scheduling for pre-registration and huddles.
- Provides feedback, mentors, and helps contribute to FDS’s professional development.
- Manage registration for all outreach events.
- Support training and onboarding of new hires and serve as mentor to FDS for training needs.
- Serves as Epic Superuser by supporting end users and educate staff on system upgrades.
- Other duties as assigned by supervisor.
Benefits
- Free Medical coverage options. We cover out of pocket expenses!
- Chiropractor/Acupuncture covered at 100% in-network HMO and PPO
- Dental coverage options
- Vision
- Weekend Shift Differential Pay
- 403(b) retirement plans with employer matching
- Generous paid time off including 1-Week Holiday closure for Christmas & New Years!
- Competitive Wages & Annual Merit Increase
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
