Front Desk Specialist (Office Specialist 2)
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Do you love helping people and keeping things organized? Join a team that values your attention to detail and your heart for service! Apply today for this Front Desk Specialist (Office Specialist 2) and be the connection that helps our communities access vital services. Summary of Duties As a Front Desk Specialist, you will: Provide administrative support to agency staff and supervisors. Answer calls, address inquiries, coordinate schedules, and direct individuals to services and resources. Ensure compliance with laws, rules, and policies regarding payments, documents, and information. Handle administrative tasks including data entry, case management tasks, and record-keeping. Manage incoming and outgoing mail and packages. Distribute negotiable items, maintaining and auditing records to prevent discrepancies.
Requirements
- A valid driver’s license and acceptable driving record are required for this position.
- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
- Or An associate degree in any field.
- Or An equivalent combination of education and experience.
Nice To Haves
- Experience adapting with ease to evolving circumstances, deadlines and priorities.
- Experience using computer systems or databases, including Microsoft Office programs, to file, organize, and retrieve data.
- Experience building trusting relationships with internal and external partners and customers.
- Experience using multiple computer screens to run multiple computer programs simultaneously.
- Experience using attention to detail to complete tasks accurately.
- Experience providing trauma-informed and welcoming customer service, demonstrated by maintaining calm, respectful, and solution-focused interactions with families, children, and individuals experiencing emotional distress.
Responsibilities
- Provide administrative support to agency staff and supervisors.
- Answer calls, address inquiries, coordinate schedules, and direct individuals to services and resources.
- Ensure compliance with laws, rules, and policies regarding payments, documents, and information.
- Handle administrative tasks including data entry, case management tasks, and record-keeping.
- Manage incoming and outgoing mail and packages.
- Distribute negotiable items, maintaining and auditing records to prevent discrepancies.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
