Front Desk Shift Manager- Circus Circus

Caesars Entertainment•Reno, NV

About The Position

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Provide supervisory assistance, support and job knowledge to the various front office positions. HOW YOU WILL CREATE THE EXTRAORDINARY Supervise day-to-day activities of the front desk clerks and rack clerks Perform pre-shift briefings for all front desk personnel Handle any guest complaints/problems Assist with group and VIP arrivals/departures Review and make recommendations regarding scheduling Act as the liaison between the other front office departments regarding requests for service from the hotel guests Monitor rooms available and the placement of guests Recommend and assist with the implementation of policies and procedures Adhere to Payment Card Industry Security Standards (PCI Compliance) Maintain established procedures of the front desk Monitor clerk overages and shortages Train new and existing front desk clerks Assist guest services area when required Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests Monitor upsells through LUXE for agents Assist with front desk kiosks to make sure they are working correctly Ensure area is neat and fully stocked at the end of shift Perform periodic reviews and counseling of employees as needed Achieve daily maximum occupancy levels Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned WHAT YOU WILL NEED Excellent communication skills with the ability to read, write, and communicate verbally in English Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours Decision-making skills Understand and comply with all company and departmental rules, regulations, policies and procedures High School diploma or equivalent ADDITIONAL REQUIREMENTS Must be able to respond to visual and aural cues Must have manual dexterity to operate all office equipment Must be able to maneuver around office and property Must be able to lift and carry up to 30 pounds Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job Office environment may include variable temperature and lighting levels GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS : Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed. TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

Requirements

Excellent communication skills with the ability to read, write, and communicate verbally in English
Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours
Decision-making skills
Understand and comply with all company and departmental rules, regulations, policies and procedures
High School diploma or equivalent
Must be able to respond to visual and aural cues
Must have manual dexterity to operate all office equipment
Must be able to maneuver around office and property
Must be able to lift and carry up to 30 pounds
Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
Employee is required to meet and deliver our core values, service standards, and family style service.
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Supervise day-to-day activities of the front desk clerks and rack clerks
Perform pre-shift briefings for all front desk personnel
Handle any guest complaints/problems
Assist with group and VIP arrivals/departures
Review and make recommendations regarding scheduling
Act as the liaison between the other front office departments regarding requests for service from the hotel guests
Monitor rooms available and the placement of guests
Recommend and assist with the implementation of policies and procedures
Adhere to Payment Card Industry Security Standards (PCI Compliance)
Maintain established procedures of the front desk
Monitor clerk overages and shortages
Train new and existing front desk clerks
Assist guest services area when required
Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests
Monitor upsells through LUXE for agents
Assist with front desk kiosks to make sure they are working correctly
Ensure area is neat and fully stocked at the end of shift
Perform periodic reviews and counseling of employees as needed
Achieve daily maximum occupancy levels
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned