Front Desk Shift Manager - Crowne Plaza Atlanta Perimeter at Ravinia

IHG•Atlanta, GA

8h•$24

About The Position

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager on Duty (MOD) to deliver exceptional first impressions – managing everything from registration and reservations to porter and concierge services. The rate of pay for this position is $23.50 per hour. A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Assisting and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes ● Engaging with guests to build personal relationships and remedy any complaints ● Conducting regular front office inspections to ensure we’re making the right first impression ● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk ● Training team members on PBX procedures and taking the lead during an emergency or crisis ● Reporting into the Front Office Manager you’ll work and support a team of front desk employees across several specialisms. We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Requirements

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
2 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred

Nice To Haves

Other languages preferred

Responsibilities

Assisting and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
Engaging with guests to build personal relationships and remedy any complaints
Conducting regular front office inspections to ensure we’re making the right first impression
Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
Training team members on PBX procedures and taking the lead during an emergency or crisis
Reporting into the Front Office Manager you’ll work and support a team of front desk employees across several specialisms.