Front Desk Shift Manager - Silver Legacy (Reno)

Caesars Entertainment • Reno, NV

121d • $22

About The Position

Provide supervisory assistance, support and job knowledge to the various front office positions.

Requirements

• Excellent communication skills with the ability to read, write, and communicate verbally in English
• Ability to perform basic math functions; use ten-key and computer equipment
• Supervise and guide staff towards daily goals and objectives
• Maintain effective working relationships with staff
• Deal effectively with the public
• Work flexible hours
• Decision-making skills
• Understand and comply with all company and departmental rules, regulations, policies and procedures
• High School diploma or equivalent

Responsibilities

• Supervise day-to-day activities of the front desk clerks and rack clerks
• Perform pre-shift briefings for all front desk personnel
• Handle any guest complaints/problems
• Assist with group and VIP arrivals/departures
• Review and make recommendations regarding scheduling
• Act as the liaison between the other front office departments regarding requests for service from the hotel guests
• Monitor rooms available and the placement of guests
• Recommend and assist with the implementation of policies and procedures
• Adhere to Payment Card Industry Security Standards (PCI Compliance)
• Maintain established procedures of the front desk
• Monitor clerk overages and shortages
• Train new and existing front desk clerks
• Assist guest services area when required
• Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests
• Monitor upsells through LUXE for agents
• Assist with front desk kiosks to make sure they are working correctly
• Ensure area is neat and fully stocked at the end of shift
• Perform periodic reviews and counseling of employees as needed
• Achieve daily maximum occupancy levels
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

Benefits

• Starting pay: $22.00 USD

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED