Front Desk Shift Leader

APPALACHIAN MOUNTAIN CLUB•Carroll, NH

12d•$17 - $17•Onsite

About The Position

Looking to start a new adventure in one of the most stunning landscapes in the Northeast? Look no further than the Highland Center with the Appalachian Mountain Club (AMC)! The Highland Center is a year-round, full-service lodge and visitor center in the heart of New Hampshire's White Mountains. We are part of the Appalachian Mountain Club, the oldest conservation organization in the U.S.! The Front Desk Shift Lead provides essential leadership to the team of full-time and seasonal Front Desk staff at the Highland Center. Through coaching, training, and supporting staff on the morning and afternoon dayparts, the Shift Lead ensures an exceptional quality of experience for both guests and visitors to the lodge. As members of the Front Desk leadership team, the Shift Lead also plays a critical role in cash management, inventory management, AMC membership support, advanced reservations support, and more. Their voices are an important part of how we continuously improve operations as a team! This is an excellent opportunity for anyone looking to build their management skillset in a unique outdoor hospitality environment!

Requirements

Passion for the AMC and the landscapes of the Northeast (including the White Mountains)
A desire to lead others and to grow your management skill set
The ability to coach others effectively with empathy and kindness
Proven track record of exceptional customer service (in retail, food service, hospitality, or other)
Experience recreating outdoors (this could include any outdoor activity, e.g. walking, hiking, birdwatching, paddling, trail running, skiing, climbing, etc.)
Willingness to work weekends, holidays, mornings, and evenings
Physical requirements of this position include the ability to work in an office setting, operate computers, and stand for 8+ hours a day

Nice To Haves

First aid certifications (including WFA and CPR) desirable but not required

Responsibilities

Sharing your passion for the AMC and the landscapes of the Northeast!
Training, coaching, and supporting staff as the first level of Front Desk leadership
Role-modeling exceptional guest service on the morning and afternoon dayparts
Collaborating with the Front Desk leadership team to share feedback and continuously improve operations
Providing high-quality information about outdoor recreation in the region, including hiking, snowshoeing, Nordic and downhill skiing, and more
Helping oversee operational processes at the Front Desk, including cash management, inventory management, membership data entry, lost & found item tracking, and more
Learning key management skills like feedback, team communication, staffing and scheduling, training resources, and more
Participating in AMC Search & Rescue coordination, including capturing and relaying incident information

Benefits

Health Plan: Generous employer contributions with optional vision and dental.
Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.
Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.
Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule.
Paid Time Off: Up to 4 weeks of paid earned time and up to 11 paid company holidays.
Other Team Member Perks:
30% discount on AMC merchandise
Free annual AMC membership
10 free nights at AMC locations
Educational Assistance
Pro deal discounts on apparel, gear, and more!