Front Desk - Service Writing, Customer Service - 401K PTO

Midas GEORGETOWN 3642•Georgetown, KY

2d•$18

About The Position

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive customer service writer, you will quote customers and direct all automotive and general service technicians in the operation of the shop, including:

Requirements

A minimum of 2 years of store or service manager experience
General automotive knowledge
Excellent customer service disposition
Good communication skills
Team building skills
Ability to work a flexible retail schedule including weekends, evenings and holidays
Valid driver’s license

Responsibilities

Deliver exceptional customer service while listening and consulting customers
Following up with customers, services requested, estimated completion times etc.
Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
Deliver and discuss pricing estimates with customers as well as promoting shop service specials
Work with the team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
Overall cleanliness and organization of the facility
Other duties as assigned