Front Desk / Security - On Call

LCS•Holland, MI

54d•$16

About The Position

The Front Desk Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned. Work in accordance with established policies and procedures and/or specific instructions from the Director of Plant Operations. Responsible for assisting in the day to day operation of the Concierge department to ensure the safety of the Community, its residents, staff and visitors. Please attach a resume or provide previous employment, certifications, skills, or experience that would help you to be successful in this position. On Call, as needed, all shifts: 8am-4pm, 4pm-midnight or midnight-8am. Opens and closes the front desk and properly secures all files, keys and equipment in the office area. Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office. Accepts and records, as directed, payments, reservations, appointments, cancellations and the like. Confirms scheduled transportation and event registration with residents. Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community. Attends in-service training and education sessions, as assigned. Performs specific work duties and responsibilities as assigned by supervisor. During emergencies or natural disasters, employee may be required to report for duty as assigned by the Director of Plant Operations for the duration of the disaster.

Requirements

High school diploma is preferred
Must have the ability to read, write and speak English
Position requires a valid Michigan Driver License
Must have the ability to obtain a CPR/AED certification
Must have high proficiency using various computer applications

Responsibilities

Answering and transferring all incoming calls
Giving information, direction and other appropriate assistance to residents, staff, guests and vendors
Performing a variety of clerical duties as assigned
Assisting in the day to day operation of the Concierge department to ensure the safety of the Community, its residents, staff and visitors
Opening and closing the front desk and properly securing all files, keys and equipment in the office area
Communicating to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office
Accepting and recording, as directed, payments, reservations, appointments, cancellations and the like
Confirming scheduled transportation and event registration with residents
Receiving all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community
Attending in-service training and education sessions, as assigned
Performing specific work duties and responsibilities as assigned by supervisor
During emergencies or natural disasters, employee may be required to report for duty as assigned by the Director of Plant Operations for the duration of the disaster