Part Time Front Desk Sales

Central Rock Gym•Tampa, FL

13h•Onsite

About The Position

As a Desk Staff, you will be the first point of contact and will manage front desk operations including check ins, orientations, facility explanations, memberships/day passes, cleaning, etc. You will foster a fun and welcoming environment by providing the utmost customer service to members and guests while ensuring a smooth flow of daily operations for an outstanding CRG community experience.

Requirements

Flexible schedule – ability to work nights, weekends, early mornings, and some Holidays.
Friendly, approachable, and energetic personality.
Strong communication, customer service and sales skills.
Experience working with children and comfortable working around large groups of people.
Ability to multi-task and prioritize a variety of tasks.
Self-motivated to work, self-directed and independent as well as a Team Player.

Nice To Haves

Climbing specific knowledge is extremely helpful but not required.
Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.

Responsibilities

Greet members and guests and answer questions.
Operate the RGP system for membership and sales.
Provide engaging tours of the facility and maintain knowledge and understanding of memberships, programs, products, and services.
Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, clean bathrooms, tidy and clean communal areas, etc.
Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
Answers phone calls and emails.
Facilitate instruction and orientation.
Process registrations, review all proper forms and waivers, and issue climbing gear.
Other duties as required.