Front Desk Sales Associate

Massage Envy • Hamburg, NY

149d • $16 - $18

About The Position

Do you enjoy helping others? Do you want to gain exposure to therapeutic massage and skin care as part of a community of caregivers committed to helping people feel their best? If the answer is 'yes,' we want you on our team at Massage Envy Hamburg, New York. Massage Envy is the leader in accessible massage and skin care. As a wellness support specialist at our Hamburg franchised location, you'll join a wellness community that's 35,000 strong. And you have an important role to play as you support and empower our service providers as they deliver amazing, safe, and professional massage and skin care services. Help to deliver a consistently excellent experience for members and guests by creating and maintaining a pleasant, clean, calming environment. Build strong relationships with team members, becoming the go-to support person that helps to keep this all-star team performing at its best.

Requirements

• A sales driven, goal oriented mindset.
• Total body care champions who believe that therapeutic massage and skin care are an essential part of body maintenance and are on a growth path to becoming service providers.
• People of integrity ready to champion the well-being of members, guests, and team members.
• Masters of customer service who makes everyone they interact with feel valued and supported.
• Great teammates who can work well with others in a fun and fast-paced environment.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Creating a pleasant and professional atmosphere ensuring that the lobby, front desk, retail shelves, tranquility and treatment rooms are clean, organized, well-stocked and ready for clients.
• Helping to deliver outstanding customer service by assisting front desk staff with filing, organizing, shipping and receiving, and other tasks as needed so they're prepared to focus on clients.
• Supporting the delivery of our brand promise, 'We help you take care of you,' by ensuring that treatment rooms are client-ready and that service providers have everything they need to deliver amazing services.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
• Answering phone calls.
• Setting and checking members and guests in and out for appointments.
• Greeting members and guests upon arrival.
• Promoting the Wellness Program.
• Re-engaging inactive members.
• Keeping management apprised of member concerns and following manager's policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Staying updated on retail products and promotions.

Benefits

• Hourly pay rate plus commission and bonuses.
• Paid time off.
• Dental, vision, life and disability insurance.
• Tuition reimbursement (must qualify).
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services