Front Desk Sales Associate

Scenthound • San Diego, CA

17d • $23 - $30 • Onsite

About The Position

As a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience . This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.

Requirements

• Proven sales experience with a track record of meeting or exceeding sales targets.
• Customer service experience (retail, hospitality, or related industry).
• Comfort working with dogs and educating customers on pet health.
• Proficiency in basic technology and POS systems .
• Reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales by educating dog parents on the benefits of routine wellness care.
• Proactively engage customers to promote memberships, service add-ons, and retail products.
• Develop and follow up on leads , converting potential customers into loyal members.
• Achieve and exceed sales goals , including key performance indicators (KPIs) such as average ticket price and rebook ratios.
• Maintain expert knowledge of Scenthound services and retail products to effectively communicate value to customers.
• Handle front desk operations , including answering phone calls, scheduling appointments, and managing customer records.
• Process transactions , manage the cash drawer, and ensure accurate financial reporting.
• Deliver an exceptional customer experience , addressing concerns, overcoming objections, and ensuring customer satisfaction.
• Collaborate with the team to maintain a clean, welcoming, and professional environment.

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development
• Opportunity for commissions incentives
• Direct career growth path to Management positions (Asst. Manager,/Manager) and additional options
• Merit-based pay increases
• Complimentary service membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees