Bilingual (Spanish) Front Desk Sales Associate

Scenthound•Naples, FL

14d•$15

About The Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, restaurant) Computer/ Technology proficiency Ability to service multiple clients at once A passion for dogs and dog health & wellness! Reliable transportation

Requirements

Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time management; scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards

Responsibilities

Drive membership sales through health and wellness education
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage customer expectations
Resolve customer concerns
Retain memberships
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager