Front Desk Sales Associate

Saint Johns•Saint Augustine, FL

7d•$14 - $18

About The Position

Hand and Stone Massage and Facial Spa, located in St. Augustine, is seeking a Spa Sales Associate to join our front desk team. We are looking for an individual that can connect with our guests, understand their needs and build relationships. Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent sales skills! RESPONSIBILITIES: Promote Lifestyle Program: Enthusiastically promote and successfully sell our membership program to new and existing guests, highlighting its benefits and meeting sales goals. Customer Service: Provide outstanding customer service to all guests, ensuring a positive and welcoming experience. Build lasting relationships with members and guests. Appointment Booking: Schedule and manage appointments efficiently, maintaining an organized appointment book. Sales Management: Track and manage your daily, weekly and monthly sales goals, earning commissions for each sale made. Effectively communicate sales, promotions, and service options with guests. Service Knowledge: Gain detailed knowledge of our menu of services – don’t worry, we’ll train you on the services & enhancements! Cleanliness Standards: Uphold spa cleanliness standards to ensure a pleasant environment for all. Team Collaboration: Work closely with team members to ensure smooth operations and a cohesive work environment. Flexible Hours: Capable of working flexible hours to meet the needs of our guests, including nights, weekends & Federal holidays as needed. Positive Attitude: Bring enthusiasm and energy to work each day, creating a welcoming atmosphere for clients and a motivating environment for the team About Us: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Requirements

Warm welcoming and engaging personality
Flexible availability. Must have flexible availability including mornings, evenings and weekends.
Goal-oriented with an ability to achieve sales in memberships and gift cards
Self-motivated and takes initiative
Must be fluent in English and have excellent communication skills via in person, phone and email
Strong organizational and multi-tasking skills
Must have proficient computer skills
Excellent personal appearance, good verbal, and written communication skills.
Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
Having a high school diploma or equivalent is required
Must be 18 years old or older
Must be exceptionally organized and have great attention to detail
Must have flexible availability
A friendly and upbeat personality who genuinely enjoys working with people, building connections, and contributing to a positive team and client experience.
Excited about the idea of controlling your hourly earnings through sales
Excellent communication and interpersonal skills.
Ability to manage time effectively and multitask in a fast-paced environment.

Nice To Haves

Previous sales experience is a plus but not required. What matters most is a genuine desire to learn, grow, and develop both personally and professionally.

Responsibilities

Promote Lifestyle Program: Enthusiastically promote and successfully sell our membership program to new and existing guests, highlighting its benefits and meeting sales goals.
Customer Service: Provide outstanding customer service to all guests, ensuring a positive and welcoming experience. Build lasting relationships with members and guests.
Appointment Booking: Schedule and manage appointments efficiently, maintaining an organized appointment book.
Sales Management: Track and manage your daily, weekly and monthly sales goals, earning commissions for each sale made. Effectively communicate sales, promotions, and service options with guests.
Service Knowledge: Gain detailed knowledge of our menu of services – don’t worry, we’ll train you on the services & enhancements!
Cleanliness Standards: Uphold spa cleanliness standards to ensure a pleasant environment for all.
Team Collaboration: Work closely with team members to ensure smooth operations and a cohesive work environment.
Flexible Hours: Capable of working flexible hours to meet the needs of our guests, including nights, weekends & Federal holidays as needed.
Positive Attitude: Bring enthusiasm and energy to work each day, creating a welcoming atmosphere for clients and a motivating environment for the team