Front Desk Sales Associate
About The Position
We are looking for a Sales Associate to join our team at Massage Envy! Our Sales Associate plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the Sales Associate is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.
Requirements
- High school diploma or equivalent required; further education in hospitality or business is a plus!
- Previous experience in customer service or Sales roles is preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage a busy Sales efficiently.
- Proficient in computer operations and basic software applications.
- A positive attitude with a strong commitment to customer satisfaction.
Nice To Haves
- Previous experience in customer service or Sales roles is preferred.
- High school diploma or equivalent required; further education in hospitality or business is a plus!
Responsibilities
- Understand, believe in, and uphold Massage Envy’s Mission, Vision and Values
- Greet and welcome guests warmly and professionally.
- Manage the Sales operations, including answering phone calls, scheduling appointments, and handling transactions.
- Understand and communicate information about services and professional specialties to effectively and accurately make "customized" recommendations to best match clients with the appropriate professional service provider for their needs
- Stand to personably greet all clients, by name when possible, and make them feel welcome
- Provide accurate information regarding services, products, and promotions to guests.
- Maintain a clean and organized Sales area.
- Address and resolve guest inquiries and concerns promptly and effectively.
- Assist in promoting membership options, retail products, and additional services.
- Support the overall team in reaching sales and operational goals.
- Meets or exceeds individual and location goals.
- Actively maintains a time management plan to ensure continuous productivity.
- Identifies and suggests ways to improve location performance
- Completing regular cleaning checklists throughout the day and at close of business
Benefits
- Excellent medical, dental, and vision plans
- Part-time or Full-time shifts available
- Paid time off
- Comprehensive 401K package
- 45% discount on products
- Employee referral bonuses
- Free monthly massage/skincare services
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
