Front Desk Sales Associate

Massage Envy • Clear Lake Shores, TX

338d

About The Position

The Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

Requirements

• High school diploma or equivalent required; further education in hospitality or business is a plus.
• Previous experience in customer service or front desk roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage a busy front desk efficiently.
• Proficient in computer operations and basic software applications.
• A positive attitude with a strong commitment to customer satisfaction.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage the front desk operations, including answering phone calls, scheduling appointments, and handling transactions.
• Provide accurate information regarding services, products, and promotions to guests.
• Maintain a clean and organized front desk area.
• Address and resolve guest inquiries and concerns promptly and effectively.
• Assist in promoting membership options, retail products, and additional services.
• Support the overall team in reaching sales and operational goals.

Benefits

• Excellent medical, dental, and vision plans
• Paid time off
• Comprehensive 401K package
• 45% discount on products
• Employee referral bonuses
• Free monthly massage/skincare services

What This Job Offers

• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED