Massage Envy-posted 9 months ago
Entry Level
Clear Lake Shores, TX
Personal and Laundry Services

The Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

  • Greet and welcome guests warmly and professionally.
  • Manage the front desk operations, including answering phone calls, scheduling appointments, and handling transactions.
  • Provide accurate information regarding services, products, and promotions to guests.
  • Maintain a clean and organized front desk area.
  • Address and resolve guest inquiries and concerns promptly and effectively.
  • Assist in promoting membership options, retail products, and additional services.
  • Support the overall team in reaching sales and operational goals.
  • High school diploma or equivalent required; further education in hospitality or business is a plus.
  • Previous experience in customer service or front desk roles is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage a busy front desk efficiently.
  • Proficient in computer operations and basic software applications.
  • A positive attitude with a strong commitment to customer satisfaction.
  • Excellent medical, dental, and vision plans
  • Paid time off
  • Comprehensive 401K package
  • 45% discount on products
  • Employee referral bonuses
  • Free monthly massage/skincare services
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service