Front Desk Sales Associate and Key Holder

Scenthound Lake Zurich, IL

23h

About The Position

As a Front Desk Sales Associate & Key Holder, you are the first impression of Scenthound and a critical part of daily store operations. This role blends sales, customer service, operational execution, and leadership support. In addition to delivering a best-in-class front desk experience, you will serve as a trusted leader on duty, responsible for opening and closing the store, maintaining operational standards, and supporting the Store Manager in driving performance. This is an ideal role for someone who is hands-on, dependable, tech-savvy, and ready to grow into a leadership position.

Requirements

Sales Experience: Background in retail, hospitality, or membership-based sales is preferred
Customer Service: Experience providing high-quality, solutions-based service
Leadership Ability: Prior experience as a key holder, shift lead, or supervisor is a strong plus
Dependability: Reliable and responsible with store access and operations
Dog Lover: Passion for pet health and wellness is a plus
Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way
Tech-Savvy: Familiar with CRM, POS, and scheduling systems
Analytical: Ability to read and act on performance data
Leadership Potential: Motivated to take initiative and support team success

Responsibilities

Manage inbound leads through our CRM and schedule appointments
Educate customers about services to drive membership and product sales
Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
Recommend add-on services based on dog needs
Deliver an exceptional, informative customer experience—every time
Resolve customer concerns quickly and professionally
Open and close the store following standard operating procedures
Ensure cash handling, POS reconciliation, and end-of-day reporting accuracy
Maintain store readiness, cleanliness, and safety standards at all times
Monitor daily schedules and adjust for optimal flow and efficiency
Act as Manager on Duty when the Store Manager is not present
Support the Store Manager in executing daily priorities and achieving store goals
Lead by example in performance, accountability, and customer experience

Benefits

Bonus based on performance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager
Health benefits: Medical, dental, and vision (for full-time employees)
Paid Holidays: 4 in a Year
Time off: Paid time off (PTO) for both full- and part-time team members
Work-life balance: No late evenings, and closed on Sundays
Unlimited: Snacks and Drinks on the house
Free Grooming: Bring in your pet for free grooming once a month
Financial perks: Participation in tip pool, merit-based raises
Bonus opportunities up to $500/month based on results
Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community