Front Desk & Safety Coordinator

Union Settlement Association•New York, NY

1d•$18 - $20•Onsite

About The Position

The Front Desk & Safety Coordinator serves as the first point of contact for visitors, participants, and staff, providing professional reception services while ensuring a safe, welcoming, and orderly environment. This role manages phone and reception operations, supports facility access protocols, and maintains an active safety presence in accordance with organizational policies and state security requirements. The ideal candidate delivers exceptional customer service while responding appropriately to potential safety risks in a high-traffic community setting.

Requirements

High school diploma or equivalent
1–3 years of experience in reception, administrative support, security, or public-facing roles
Strong interpersonal skills with ability to engage with diverse populations
Ability to remain calm and professional in high-stress situations
Basic proficiency using phone and computer systems

Nice To Haves

Experience in nonprofits, schools, shelters, community centers, housing, or healthcare settings
Training in crisis prevention, de-escalation, or emergency protocols
Bilingual/multilingual skills
Security license preferred but not required

Responsibilities

Greet visitors, participants, and staff in a professional and welcoming manner.
Answer, screen, and route phone calls; provide general program information and assistance.
Maintain visitor logs, sign-in procedures, and identification verification as required.
Provide support for lobby operations, deliveries, mail distribution, and appointment coordination.
Uphold organizational values and a courteous, community-centered atmosphere.
Maintain vigilant presence in building lobby and common areas to promote a safe environment.
Monitor security cameras, facility entry points, and emergency exits per organizational policy.
Enforce access control protocols including visitor badges, escorts, and room usage compliance.
Respond to incidents professionally, following de-escalation, safety procedures, and reporting standards.
Coordinate with law enforcement, or emergency responders as needed.
Document safety concerns, conflicts, injuries, and disruptions using internal reporting systems.
Support emergency response procedures, drills, and building evacuations.
Assess and support recommendations for improved systems based on observations, occurrence patterns, and best practices
Maintain organized front desk systems, supplies, schedules, and communications.
Support building operations including facility requests, vendor check-ins, program setup calendar overview for room usage and monitoring of building operations.
Assist with policy implementation related to safety, compliance, and community standards.