Front Desk Night Shift

Touchmark • Prescott, AZ

11d • Onsite

About The Position

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:
I AM AN ALLY • I AM A FRIEND • I AM A GIVER
Touchmark at the Ranch is now hiring for a Front Desk Resident Services Night Shift team member to join our beautiful full-service retirement community.

As the Front Desk Resident Services Night Shift, you will enrich lives each day by warmly welcoming and directing all incoming visitors and guests, as well as become a “go-to” person for residents, guests and team members who have questions or need assistance overnight. Responsibilities will include but not be limited to answering and monitoring phone calls, responding to resident concerns, providing overnight support for other departments, carrying out regular rounds of the campus to support the overall well-being of the Touchmark community. Hours for this full-time position are 7:00 p.m. to 7:00 a.m. Thursday, Friday, and Saturday.
If you are passionate about providing the highest level of customer service and hospitality and enjoy working with actively aging adults, we want to talk to you about joining the team at Touchmark.

Requirements

• A sincere commitment to memorable customer service and hospitality
• Possess a high school diploma or equivalent
• Have some experience in a customer service or hospitality position
• Have experience and/or understanding of security procedures
• Have CPR/First Aid certification
• Possess a valid Driver's License
• Have an Arizona Food Handler certification
• Have an enthusiastic, positive attitude
• Be comfortable answering phones while greeting and providing information to residents, prospective residents and guests
• Be excellent at handling multiple tasks simultaneously
• Have a working knowledge of Microsoft Office applications and basic office equipment
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors

Responsibilities

• Warmly welcoming and directing all incoming visitors and guests
• Answering and monitoring phone calls
• Responding to resident concerns
• Providing overnight support for other departments
• Carrying out regular rounds of the campus to support the overall well-being of the Touchmark community

Benefits

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED