Front Desk/ Research Assistant- Austin, Texas

The IMA Group • Austin, TX

1d • Onsite

About The Position

The IMA Group is seeking a Medical Assistant to primarily support front desk operations in a fast-paced clinical research and healthcare environment. In this dual-role position, you will be the first point of contact for patients, ensuring smooth check-in/check-out processes, scheduling, and overall clinic flow. In addition to front desk responsibilities, you will also provide secondary support with lab tasks and research-related duties as needed. This is an excellent opportunity for a detail-oriented, compassionate individual who thrives in both administrative and clinical settings.

Requirements

• High school diploma or equivalent; completion of a Medical Assistant program preferred.
• Prior healthcare experience; certification as a Medical Assistant is a plus.
• Proficiency in medical terminology, strong interpersonal skills, and a compassionate, detail-oriented approach.

Responsibilities

• Serve as the primary point of contact at the front desk: greet patients, manage check-ins/check-outs, verify insurance, and answer incoming calls.
• Schedule appointments, confirm patient information, and manage electronic medical records accurately and efficiently.
• Provide administrative support to healthcare and research staff, including maintaining logs and documentation for clinical trials.
• Assist with patient intake: take vital signs, update medical histories, and ensure patient comfort and confidentiality.
• Perform routine clinical tasks such as phlebotomy, EKGs, and specimen handling when needed.
• Support research staff with data collection, organization, and study-related paperwork as directed.
• Maintain a clean and organized front office and exam area, including medical supply inventory.
• Ensure HIPAA compliance and patient confidentiality in all interactions.

Benefits

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retirement: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
• Tuition Assistance and Student Loan Repayment Assistance: Benefit from IMA’s tax free tuition reimbursement and tax-free student loan repayment assistance program to fuel your ongoing educational journey and to help you pay for the degree you already have!
• Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.
• No on Call Responsibilities: When you are home, you can leave work behind.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees