Front Desk Representative - Starting Pay $17.50 - $19.00/hr

Centereach•Centereach, NY

9d•$17 - $18•Onsite

About The Position

SERIOUS APPLICANTS ONLY - We're looking for responsible, consistent applicants looking to provide WOW Customer Service to our members. Please do not apply if you're unable to maintain a consistent schedule of at least 3 shifts per week (including 1 weekend day). Are you looking for a great job where the work is actually fun? Do you want to work somewhere you can make a difference every single day? We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and believe in rewarding hard work! Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Requirements

High school diploma or GED required. Some college preferred.
Two years previous customer service and/or administrative office experience required.
Intermediate level computer skills required using Word, Excel and other software systems.
Willing to obtain/maintain current CPR/AED and First Aid certifications within 60 days of hire.
High energy – you believe work should be fun!
Service mindset - you take pride in making sure our members are taken care of!
Able to take initiative and have great organizational skills!
Excellent communication and able to develop relationships with our members!
Passionate about working with children of all ages and ability levels!
Must be able to maintain a consistent schedule of at least 3 shifts per week (including 1 weekend day).

Nice To Haves

Bilingual Speakers Preferred

Responsibilities

Answers telephones, responds to inquiries, takes messages, and screens and directs phone calls in a professional manner.
Processes student registrations using effective sales/customer service techniques.
Provides excellent facility tours and explanation of the program.
Resolves members concerns/complaints using a professional approach.
Greets parents and students as they check in for lessons.
Maintains cleanliness of the front desk area, changing areas, restrooms and observation area throughout the shift.
Handles email correspondence in a timely and professional manner.
Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
Helps prepare all documentation and reports for pool staff.
Enforces safety rules and regulations to prevent accidents.
Administers first aid when necessary.