FRONT DESK REPRESENTATIVE - PT

Chukchansi Gold Resort & Casino•Coarsegold, CA

About The Position

SUMMARY: Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Interacts effectively with the public and Team Members. Performs excellent customer service at all time. • Assists guests with the check-in process at the Hotel in a courteous and polite manner. • Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given. • Assists guests with checkout at the end of their stay in an efficient and timely manner. • Handles guest complaints or concerns in a polite, courteously and efficient manner. • Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company’s assets. • Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service. • Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs. • Assists if needed with Central Reservations. • Responsible for maintaining a consistent, regular attendance record. • Performs any reasonable request made by management. PERFORMANCE REQUIREMENTS: To perform this job successfully, an individual must be able to satisfactorily: • Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. • Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. • Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times. • Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity. • Demonstrate a desire to succeed and willingness to help others succeed. • Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. • Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors.

Requirements

Must pass department skills assessments and practicum.
Professional disposition is required.
Excellent reasoning and problem solving skills desired.
Strong interpersonal people skills.
Satisfactory time management.
Demonstrated sales and customer service skills.
Ability work calmly in a high paste environment under procedural constrains.
Ability to handle current technologies and computer programs.
Ability to handle high pressure situations.
Must be capable of remaining calm when responding quickly and appropriately to emergency situations.
Must possess the ability to attend to multiple items and details simultaneously and with accuracy

Nice To Haves

Luxury Hotel Experience is highly desired.
College education in full or part, desired.
Previous hotel, hospitality, or receptionist working experience is highly desirable.

Responsibilities

Interacts effectively with the public and Team Members.
Performs excellent customer service at all time.
Assists guests with the check-in process at the Hotel in a courteous and polite manner.
Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
Assists guests with checkout at the end of their stay in an efficient and timely manner.
Handles guest complaints or concerns in a polite, courteously and efficient manner.
Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company’s assets.
Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service.
Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs.
Assists if needed with Central Reservations.
Responsible for maintaining a consistent, regular attendance record.
Performs any reasonable request made by management.