Front Desk Representative - Family Practice

Lifepoint Health•Las Cruces, NM

1d•Onsite

About The Position

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative, joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. A Front Desk Representative within the Family Practice department, who excels in this role: Assumes responsibility for the efficient, productive, and professional operation of the front office. Duties include Checking in, Co-Pay collection and appointment call reminders. Manages telephone and patient reception, scheduling of patients, collecting patient demographic and insurance information. Maintaining non-clinical supplies and receiving/documenting patient payments. Comfortable working with 30-45 patients throughout the day. Schedule: This position is a Full Time, Benefited position. Working hours are day shift general business hours, 40 hours per week.

Requirements

High school diploma or equivalent required
One year experience working in a medical/business office setting with strong customer service.
Knowledge of insurance rules and regulations, especially Medicare & Medicaid.
Experience working with medical terminology, electronic medical records and scheduling systems.

Nice To Haves

Bilingual (English/Spanish) strongly preferred.

Responsibilities

Checking in
Co-Pay collection
Appointment call reminders
Managing telephone and patient reception
Scheduling of patients
Collecting patient demographic and insurance information
Maintaining non-clinical supplies
Receiving/documenting patient payments

Benefits

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.

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