Front Desk Rep

Surgery Partners • Westbury, NY

87d

About The Position

The Front Desk Representative is responsible for greeting patients, performing check-in procedures, and maintaining current demographic and insurance information in both the computer system and patient charts. The role includes performing office opening procedures, balancing petty cash, collecting co-pays and co-insurance, and assisting patients as needed. The primary focus is on servicing patients in the lobby, with backup support for phones and other front office personnel.

Requirements

• High School Diploma
• 1-2 years experience in a healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems and programs
• Knowledge of medical terminology
• Ability to multi-task
• Ability to express compassion and kindness to patients
• Ability to maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work effectively with medical staff, management, authorizations, external agencies, and patients
• Requires sitting and standing associated with a normal office environment
• Ability to work in a busy office environment with much patient contact
• Occasional evening or weekend work

Responsibilities

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in the computer and in the chart
• Performing office opening procedures
• Balancing petty cash
• Collecting co-pay and co-insurance
• Assisting patients as needed
• Servicing patients in the lobby
• Providing backup for phones and other front office personnel

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED