Front Desk Registrar - Urgent Care - Nuckols Road

Bon Secours Mercy Health • Glen Allen, VA

364d

About The Position

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line. As an 'as needed' Urgent Care team member, you will enjoy contributing 12-hour shifts as needed, including weekends and paid Holidays allowing yourself plenty of time for friends, family, and self-care! The Patient Services Representative is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours.

Requirements

• High School Diploma or GED
• At least one year of face-to-face registration or Customer Service experience.
• Strong oral communication skills, good attention to details, and an ability to multitask.

Responsibilities

• Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR).
• Answer phone in a manner consistent with Bon Secours standards of excellence, appropriately route calls, schedule patients, and enter necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Follow front end revenue cycle check-in standard work including obtaining registration from patients and accurately entering required information into the computer system, securing signatures on all required forms and updating information accordingly.
• Register patients in a timely and accurate manner, collect missing information from the patient, and collect necessary co-pays and/or collection balances from the patient.
• Maintain a safe and supportive environment by keeping the work area, supplies, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Participate as an active member of the patient care team, including attendance at clinical huddles.
• Reconcile cash drawer at the close of the day. Schedule follow-up appointments and/or assist with scheduling other services for patients.
• Perform other duties including but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, and phone triage.

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED